Frequently Asked Questions

How do I get more information about the Bereavement Cruise?
To get more information about The Journey's of Hope Healing & Health Program, seminars at sea, on-board sharing sessions and special activities, please call:  Linda Findlay at 315-725-6132 or email [email protected]

How do I make reservations for the Bereavement Cruise?
All bookings for this group must be made through Cruise Planners. You can contact them directly by phone or email:
Phone: 864-404-6084
Email: [email protected] or you can register online and a cruise planners agent will call you to finalize your booking.

PLEASE NOTE THAT FOR RESERVATIONS THAT ARE BOOKED AFTER NOVEMBER 3, 2018, WE MAY NOT BE ABLE TO ADD YOU TO THE GROUP EARLY DINING TIME.  IT WILL DEPEND ON AVAILABILITY AT THE TIME YOUR RESERVATION IS MADE. 

Register for the Cruise

What is included in the cruise fare?
The cruise fare includes shipboard accommodations, meals, taxes and port charges; and the ship’s entertainment and amenities, including the gym, pools, and sports facilities.  For more information about Oasis of the Sea, please see "Guide to Royal Caribbean's Oasis of the Sea".       

What’s not included in the cruise fare?
Beside tips for your meals and room steward, and a possible fuel surcharge, which are explained on the rates page, the following are not included: spa treatments and facilities; salon services; wine, liquor and other beverages (except the water or tea served with meals); shore excursions offered by Royal Caribbean Cruises; private consultations or treatments you may schedule with our professionals.

Are children allowed to participate in the Seminar at Sea sessions and activities?
Due to the sensitive nature of our program, we do not allow children under the age of 18 to participate in any of the seminar sessions or activities.  Additionally, if you will be bringing a child under the age of 5, you will be seated in an area, outside of our group, in the restaurant during our designated dinner time. If you have any questions or concerns about our policy, please call: Linda Findlay at 315-725-6132.  Oasis of The Sea does have a children's program. 

Will I need a passport or visa?
A passport or passport card is now required for all US and Canadian citizens traveling to or from the Caribbean, Bermuda, Mexico, Central and South America. If you have a passport, please check the expiration date to be sure it will be valid. If you do not have a passport, apply early to avoid backlogs and extra fees. Check new requirements at: travel.state.gov. Naturalized US citizens must bring your US passport. Registered aliens are advised to bring a valid passport, a Resident Card and a government issued photo ID (eg., driver’s license).

Citizens of other countries need a valid passport and may need a valid U.S. multiple entry permit visa, since you will be entering the US to embark on the cruise and re-entering the US at the end of the cruise. Please check current visa requirements with your Consulate General or a travel agent in your area to be sure you have the required documents. No visas are required for US or Canadian citizens or citizens of countries that are part of the Visa Waiver Program.

You are responsible for obtaining and bringing all necessary travel documents and for complying with customs and immigration requirements.

Guests without proper documentation will not be allowed to board the vessel, and no refund of cruise fare will be given to any guest failing to bring such documentation. Your first and last name on your passport must match the first and last name on your ticket. If you have questions about this, inquiries should be directed to Cruise Planners, the exclusive travel agency for The Bereavement Cruise. 

What if I’m physically disabled?
There are a limited number of handicapped-equipped staterooms. Check with Cruise Planners for additional information. If you require a wheelchair for embarkation and disembarkation, this should be requested 30 days prior to departure. Wheelchairs may not be available on board, but you may bring your own wheelchair or electric scooter. Again, notify Cruise Planners ahead of time if you plan to bring one.  For more information visit: Royal Caribbean  Accessibility and Disability. 

How much cash should I bring?
The ship operates on a cashless system. All charges incurred while onboard will be charged to your credit card in one payment at the end of the cruise, unless you choose to pay the total in cash. Credit cards (Visa, Master Card and American Express) are accepted on board. Visa and Master Card are also accepted by most vendors in the ports. Therefore, you will not need to bring very much cash. 

What should I pack? 
Light, casual clothing is the norm. Don’t forget your swimwear, and if you plan to participate in yoga, Pilates or other exercise classes, we suggest loose cotton clothing or other comfortable attire. We recommend that you bring a yoga mat if you plan to participate in yoga or Pilates classes. For more information visit:  Packing and Luggage tags.

After 6:00 pm, jeans, t-shirts, shorts, and bare feet are discouraged in the ships' public areas. The ship has one gala night for optional evening attire at dinner. Typically, on gala night at dinner there is a range from “smart casual” or business attire to formal wear.

The weather is generally warm at this time of year, but it can be cool and breezy in the mornings and evenings out on the deck. Also, although all cabins are air conditioned and individually controlled, we are not able to control the temperature in the public spaces such as the dining room and lecture rooms, which may be cool, so a sweater or light jacket is recommended.

How many suitcases can I bring?
Guests are encouraged to limit their luggage to two suitcases per guest. Each suitcase should not weigh more than 50 pounds (22.68 Kilograms) and should not exceed 16"H x 24"W (40.64cm x 60.96cm)-the length of the bag is not a factor.  Luggage tags will be part of your boarding documents and they can also be picked up curbside at the pier. Be sure to use the luggage tags on your baggage to ensure their delivery to your cabin.  Do not put the tags on your luggage until you arrive in Florida.

Questions related to Online Check-In & Boarding Pass
Please visit Online Check In for more information.